FAQ's
1. What is Amriya Store?
Amriya Store is a UAE-based online store specializing in smartwatches and wearable technology, offering customers the latest designs, reliable quality, and fast delivery.
2. Do you sell original products?
Yes ✅ We only deal in genuine and authentic smartwatches. Every product is carefully sourced and goes through a quality check before being shipped.
3. How long have you been in business?
We have been serving customers in the UAE for over 5 years and recently expanded to an online platform for added convenience.
4. Do you deliver across the UAE?
Yes, we deliver to all major cities and regions in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and more.
5. How long does delivery take?
Delivery usually takes 2–5 business days depending on your location. Remote areas may take slightly longer.
6. What payment methods do you accept?
We accept secure payments through credit/debit cards, online transfers, and cash on delivery (COD) in select areas.
7. Do you offer Cash on Delivery (COD)?
Yes, COD is available in most UAE locations. You can pay directly to the courier when your order arrives.
8. Can I return or exchange a product?
Yes ✅ We offer a 30-day return and exchange policy as long as the item is unused, in original packaging, and in resellable condition.
9. Who pays for return shipping?
If the product is defective or incorrect, we cover the return shipping costs. For other returns, the customer is responsible for shipping.
10. How long does it take to get my refund?
Refunds are processed within 7–14 business days after we receive and inspect the returned item.
11. What if I receive a damaged or defective item?
If you receive a damaged or faulty product, please notify us within 48 hours of delivery. We will arrange a replacement or refund.
12. Do your smartwatches come with a warranty?
Yes, selected products come with a limited warranty against manufacturing defects. Warranty details are provided in the product description.
13. Do the smartwatches support both Android and iOS?
Most of our smartwatches are compatible with both Android and iOS devices. Compatibility details are mentioned in each product description.
14. Do you offer international shipping?
Currently, we focus on deliveries within the UAE only, but we plan to expand to other regions soon.
15. How can I stay updated about offers and new arrivals?
You can stay updated by checking our website regularly or subscribing to our newsletter for exclusive deals, promotions, and product launches.
✨ Still have questions? Our goal is to make your shopping experience simple and stress-free — check our policies for more details or explore our product pages for full specifications.